Privacy Policy

Effective Date: 12/18/2024

At MyLooL, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website https://mylool.com (the "Site") and use our services. Please read this Privacy Policy carefully. By using our website and services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

When you use our website, register an account, make a purchase, or communicate with us, we collect personal information. The types of personal information we may collect include:

Personal Identification Information: Name, email address, phone number, mailing address, billing address, and payment information.
Account Information: Username, password, and other information related to your account.
Purchase History: Records of the items you have purchased or considered purchasing on our website.
Technical Information: Information about your device, browser, IP address, and usage data (such as pages visited, links clicked, etc.).
Communication Information: Information you provide when contacting customer support or submitting inquiries.

We collect this information when you interact with our website, make purchases, or communicate with us directly.

2. How We Use Your Information

We use the information we collect from you for the following purposes:

To Process Orders and Deliver Products: We use your personal and payment information to process orders, deliver products, and provide customer support.
To Communicate with You: We use your contact information to send order updates, promotional emails (if subscribed), and responses to your inquiries.
To Improve Our Services: We use data about your usage patterns to enhance website functionality, personalize content, and improve the user experience.
For Marketing and Advertising: We may use your information to send personalized advertising, promotional offers, and newsletters. You can opt-out of marketing communications at any time.
To Ensure Security: We use personal information to protect our website and prevent fraud or unauthorized activities.

3. Legal Basis for Processing Personal Data (EU Users)

If you are located in the European Economic Area (EEA), we rely on the following legal bases to process your personal data:

Consent: We process your personal data based on your consent, such as when you opt-in to receive marketing communications.
Contractual Necessity: We process your data to fulfill a contract with you, such as processing and delivering your orders.
Legitimate Interests: We process data to pursue our legitimate interests, such as improving our services, marketing, and security.

4. Sharing Your Information

We do not sell your personal information to third parties. However, we may share your information with the following parties in certain situations:

Service Providers: We may share your information with third-party service providers who assist in operating our website, processing payments, and fulfilling orders. These providers are required to protect your data and use it only for the purposes specified.
Marketing Partners: We may share your information with trusted third-party marketing platforms for advertising and promotional purposes. You can opt-out of marketing communications at any time.
Legal Compliance: We may disclose your personal information if required by law or to respond to legal processes (e.g., court orders, subpoenas).

5. Cookies and Other Tracking Technologies

We use cookies and other tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device to remember your preferences and improve functionality.

Types of Cookies We Use:

Essential Cookies: These cookies are necessary for the website to function properly, such as enabling you to complete a purchase or log into your account.
Performance and Analytics Cookies: These cookies help us understand how users interact with our website and services, allowing us to improve performance and user experience.
Functional Cookies: These cookies remember your preferences and settings, allowing us to personalize your experience on our website.
Advertising Cookies: These cookies track your browsing behavior to deliver targeted advertising and measure the effectiveness of our ads.
Social Media Cookies: These cookies enable sharing and interaction with third-party social media platforms, like Facebook and Instagram.

You can manage your cookie preferences through your browser settings. If you choose to disable cookies, some website features may not function properly.

For more details on how we use cookies, please refer to our Cookie Policy.

6. Data Security

We use commercially reasonable security measures to protect the personal information you provide to us, including encryption technologies (SSL) for secure transactions. However, no method of data transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your Data Protection Rights

If you are a resident of the European Economic Area (EEA), you have the following rights under the General Data Protection Regulation (GDPR):

Right to Access: You have the right to request access to your personal data that we hold.
Right to Rectification: You can request that we correct any inaccuracies in your personal data.
Right to Erasure: You may request that we delete your personal data, subject to certain conditions.
Right to Restriction of Processing: You can request that we limit the processing of your personal data.
Right to Data Portability: You can request a copy of your personal data in a structured, commonly used format.
Right to Object: You can object to the processing of your personal data, including for direct marketing purposes.

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

8. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. After this period, we securely delete or anonymize your data.

9. Links to Third-Party Websites

Our website may contain links to third-party websites. These third-party sites have their own privacy policies, and we encourage you to review them before providing any personal information. We are not responsible for the content or privacy practices of these third-party sites.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technologies, or legal requirements. We will post any updates on this page, and the "Effective Date" at the top will be updated accordingly. Significant changes will be communicated more prominently.

By continuing to use our services after changes to this Privacy Policy, you consent to the updated terms.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or wish to exercise your data protection rights, please contact us at:

Email: support@mylool.com
Phone: +1 (818) 334-8959
Mailing Address: 780 EL PASO BLVD DENVER, CO 80221