Terms of Service

Effective Date: 12/1/2024

Over view

This website is operated by MyLooL, a brand of Z&SUNLONG LLC. Throughout the site, the terms "we", "us", and "our" refer to MyLooL. MyLooL offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following Terms of Service (“Terms”), including those additional terms, conditions, and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site, including but not limited to browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using MyLooL. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website/application or use any services. If these Terms are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to MyLooL following the posting of any changes constitutes acceptance of those changes.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms, viruses, or any code of a destructive nature.

A breach or violation of any of the Terms will result in the immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information) may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or any third-party for any modification, price change, suspension, or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (If Applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right to limit the sales of our products or services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, household, or order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

SECTION 7 - EYEGLASS PRESCRIPTION COLLECTION, USE, PROTECTION, AND VERIFICATION

7.1 - Prescription Collection and Use

MyLooL may collect your eyeglass prescription information if you choose to purchase prescription eyewear through our website or Service. This prescription information is necessary to fulfill your order for prescription eyewear accurately.

By providing your prescription details, you consent to the collection and use of this data solely for the purpose of processing your eyewear order and ensuring the correct lenses are included in your purchase. MyLooL will only use this information to fulfill your order, verify its accuracy, and for customer service purposes. We will not use your prescription data for marketing or other unrelated purposes.

7.2 - Prescription Verification

To comply with Federal Trade Commission (FTC) regulations under the Eyeglass Rule and in accordance with HIPAA (Health Insurance Portability and Accountability Act), we may be required to verify the prescription provided by you.

Prescription Verification Process: When you submit your prescription, you must provide the full prescription information, including the prescription date, your pupillary distance (PD), lens type (e.g., single vision, bifocal, progressive), and any other relevant details. In the case of prescription eyewear, we may verify your prescription with the prescribing healthcare provider or a relevant authority.
Third-Party Communication: If verification is needed, we may contact the healthcare provider who issued the prescription. We will obtain your consent before reaching out to your healthcare provider. If we are unable to verify your prescription, we will notify you and work with you to resolve the issue.
No Prescription?: If you do not have a prescription or do not wish to submit your prescription for verification, we will be unable to process your order for prescription eyewear. We recommend that you consult with an optometrist or ophthalmologist to obtain a valid prescription.

7.3 - Data Protection and Security

We take the protection of your prescription data seriously and comply with HIPAA regulations as applicable. We implement robust security measures to protect your prescription information from unauthorized access, loss, or misuse.

Data Storage: Your prescription data is securely stored in our database, and access is limited to authorized personnel only. We ensure that your data is encrypted both during transmission and storage to prevent unauthorized access.
Data Retention: Prescription information is retained only for as long as necessary to fulfill your order and comply with legal and regulatory requirements. After this period, we will securely delete or anonymize your prescription data in accordance with our data retention policy.
Confidentiality: We will not share your prescription data with third parties except as required by law or for the purposes of fulfilling your order (such as verifying your prescription with an eye care provider).

7.4 - Compliance with FTC Eyeglass Rule

In accordance with the FTC’s Eyeglass Rule, we comply with the following requirements regarding prescription eyewear sales:

Providing a Copy of the Prescription: After you receive your prescription eyewear, we will provide you with a copy of your prescription upon request. You can request a copy by contacting our customer service team.
No Pressure to Purchase: You are not required to purchase eyewear from us in order to receive a copy of your prescription. This is in accordance with the FTC’s Eyeglass Rule, which prohibits optometrists or ophthalmologists from requiring a sale as a condition of providing a prescription.
Prescription Validity: Your prescription must be valid and within the legal time frame (typically one year from the date of the eye exam), and the prescription must be clear and legible. If we have trouble verifying your prescription, we will attempt to contact you to resolve the issue. If we are unable to verify your prescription after reasonable efforts, your order may be canceled.

SECTION 8 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. These tools are provided "as is" and "as available" without any representations or warranties. We do not warrant that the use of these tools will be uninterrupted, free of errors, or without issues.

By using optional third-party tools, you acknowledge and agree that your use of these tools is entirely at your own risk and discretion. You are responsible for reviewing the terms and conditions of these third-party providers and should ensure their compliance with your needs.

We may also, in the future, offer new features and services that may be provided by third-party providers. These services, if offered, will also be subject to these Terms, and we will inform you if they are subject to new terms and conditions.

SECTION 9 - THIRD-PARTY LINKS

Certain content, products, and services available via our Service may include materials from third parties. Third-party links on our website may direct you to third-party websites that are not affiliated with MyLooL. We are not responsible for examining or evaluating the content or accuracy of these third-party sites, nor do we guarantee the products or services of third parties.

When you visit a third-party site through a link on our website, you acknowledge and agree that we are not responsible for any damage or loss caused by any third-party content, services, or goods. Additionally, we are not responsible for the privacy practices or the content of those websites.

We strongly encourage you to read the terms of service and privacy policies of any third-party websites before you engage in any transactions or share any personal information.

SECTION 10 - USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS

If, at our request, you send specific submissions (such as contest entries), or you voluntarily send creative ideas, suggestions, proposals, plans, or other materials (collectively referred to as "Submissions"), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use such Submissions in any media format, worldwide, without any obligation to you.

By submitting any comments, feedback, or other materials to us, you agree that such Submissions will not contain any information that is unlawful, abusive, defamatory, harmful, or infringes the rights of any third parties. We are not liable for any damage or loss arising from your Submissions.

We reserve the right, but have no obligation, to monitor, edit, or remove content that we determine, in our sole discretion, violates these Terms of Service or is otherwise offensive, harmful, or objectionable.

SECTION 11 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. When you make a purchase or create an account with us, you are agreeing to provide true, accurate, current, and complete information. We collect personal data to provide better customer service, ensure the correct delivery of products, and facilitate your interactions with the website.

MyLooL takes data protection seriously and employs technical, administrative, and physical safeguards to ensure that your personal data is protected against unauthorized access, disclosure, alteration, and destruction. This includes the use of encryption and other data protection methods.

By using our service, you consent to our collection and processing of your personal data in accordance with the Privacy Policy.

SECTION 12 - ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information is inaccurate at any time without prior notice.

We do not guarantee that the information on our site is accurate, complete, or current, and we undertake no obligation to update it. You acknowledge and agree that it is your responsibility to monitor changes to our site, as well as the products and services offered.

SECTION 13 - PROHIBITED USES

You agree not to use the site or its content for any unlawful or prohibited purposes. In addition to the restrictions set forth in these Terms, you are prohibited from:

Engaging in any activity that would disrupt or interfere with the operation of the website or the services provided.
Using the site to transmit viruses, malware, or harmful code that may damage the systems of MyLooL or its users.
Impersonating others or using misleading information to deceive us or other users.
Collecting or tracking the personal information of others without their consent.
Violating intellectual property rights or infringing upon the rights of MyLooL or any third party.

Any violation of these prohibitions may result in the termination of your use of the Service.

SECTION 14 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee that your use of the Service will be uninterrupted or error-free. We do not warrant the accuracy, completeness, or timeliness of any content or services provided through the Service. All content and services are provided on an “as is” and “as available” basis.

In no event shall MyLooL, its directors, officers, employees, affiliates, or agents be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation loss of profits, revenue, data, or other intangible losses, arising out of or relating to your use of the Service, even if MyLooL has been advised of the possibility of such damages.

Our total liability to you for any claims related to the Service will not exceed the total amount paid by you for the product or service in question.

SECTION 15 - INDEMNIFICATION

You agree to indemnify, defend, and hold harmless MyLooL, its subsidiaries, affiliates, officers, agents, and employees from and against any and all claims, damages, costs, losses, liabilities, or expenses (including reasonable attorneys' fees) arising from or in connection with your use of the Service, your breach of these Terms, or any violation of any applicable laws.

This obligation to indemnify extends to any claims arising out of your misuse of the Service, infringement of intellectual property, or violation of any third-party rights.

SECTION 16 - SEVERABILITY

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision will be severed from these Terms and will not affect the validity and enforceability of the remaining provisions. The remaining provisions will continue in full force and effect.

SECTION 17 - TERMINATION

These Terms will remain in effect until terminated by either you or us. You may terminate these Terms at any time by ceasing to use the Service, but your obligations to MyLooL (including financial obligations) will continue after termination.

We may terminate your access to the Service or restrict your use of the Service at any time, without notice, for any reason, including but not limited to your breach of these Terms. Upon termination, you must immediately cease using the Service and destroy any materials you have obtained through the Service.

SECTION 18 - ENTIRE AGREEMENT

These Terms, along with our Privacy Policy and any other legal notices or agreements published by MyLooL on the Service, constitute the entire agreement between you and us concerning the use of the Service.

In the event of any inconsistency between these Terms and any other document, these Terms shall prevail.

SECTION 19 - GOVERNING LAW

These Terms are governed by the laws of the United States and the applicable laws of your jurisdiction, regardless of the conflicts of laws principles. If you are located outside of the United States, you agree that any dispute arising out of or related to these Terms or your use of the Service will be subject to the jurisdiction and venue of the courts located in the United States.

SECTION 20 - DISPUTES AND ARBITRATION

Arbitration Agreement

If you are not satisfied with the Service or if a dispute arises out of or in connection with these Terms, you agree to resolve such disputes through binding arbitration, rather than through litigation in court. The arbitration will be conducted by a neutral third-party arbitrator and will take place in a mutually agreed location.

You agree that arbitration will be conducted on an individual basis, and you waive any right to a trial by jury or to participate in a class action lawsuit.

Class Action Waiver

You agree that any arbitration will be conducted on an individual basis, and not as a class action. You waive any right to participate in class actions or class arbitrations. If a court finds this waiver unenforceable, the arbitration clause will be void, and the case may proceed in court.

SECTION 21 - CHANGES TO TERMS OF SERVICE

We reserve the right to modify or update these Terms of Service at any time. Changes to the Terms will be posted on this page with an updated "Effective Date." You are encouraged to review these Terms periodically to stay informed about any changes.

Your continued use of the Service after the posting of any changes constitutes your acceptance of those changes. If you do not agree with the updated Terms, you must stop using the Service immediately.

SECTION 22 - CONTACT INFORMATION

If you have any questions or concerns about these Terms of Service, please contact us using the details below:

MyLooL Customer Service

Email: support@mylool.com
Phone: +1 (818) 334-8959 (Available Monday to Friday, 9 AM–6 PM)
Address: 780 EL PASO BLVD DENVER, CO 80221

This website is operated by 【Z&SUNLONG LLC】
Company Name: 【Z&SUNLONG LLC】
Company Address: 【780 EL PASO BLVD DENVER, CO 80221】